Eligibility for Returns
If you’re not satisfied with your purchase, we offer a return or exchange within 7 days of delivery. To qualify:
- Items must be unused, in their original packaging
- You must provide the order number or proof of purchase
Non-Returnable Items
- Customized or personalized products (e.g., printed T-shirts, mugs)
- Sale or promotional items (unless defective)
How to Return an Item
Email our support team at plughub.sb@outlook.com with your order details and reason for return.
We will provide return instructions and an address.
Ship the item back using a trackable courier.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
Once your return is received and inspected:
Approved refunds will be processed within 7–10 business days to your original payment method
You will be notified of the approval or rejection of your refund
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Damaged or Incorrect Items
If you receive a damaged or wrong product, contact us within 48 hours of receiving the item. Please include photos for faster resolution.
Return & Refund Support: plughub.sb@outlook.com